The key to professionalism is know-how. It can be taught.
With four different generations in the workplace, you might wonder, how can you all get along? First, empower your associates to approach any situation in business, with confidence, by focusing on their soft skills.
Tailored to your industry and specific business needs.
Becoming a Better Professional
Length: Two Hours
$3,500 for up to 25 people
Phone & Email Communication
A basic introduction to multi-generational expectations.
MEET AND GREET
INTERACTION WITH ALL STAFF MEMBERS
FORMAL MEETING CONDUCT
APPROPRIATE WORKPLACE CONVERSATIONS
PRIDE IN GROOMING STANDARDS
SOCIAL MEDIA SELF PRESENTATION
AFTER WORK HOURS
SET AN EXAMPLE
AND BECOME KNOWN AS
THE BETTER PROFESSIONAL
"As an up-and-coming Hair Studio, we strive to provide the absolute BEST services and customer experience. In our industry, education on guest interaction, consultations, and especially handling difficult situations is severely lacking. Janika presented relevant topics in a laid-back environment, which helped each one of our stylists – ages 17-41 – absorb and utilize all of the information. Janika's approach, demeanor, and style of presentation were easy to understand and relatable. She was professional yet open, so our team felt completely comfortable. They were able to ask REAL questions and get REAL feedback. She taught them very useful preventative measures especially pinpointing being more detailed in their conversations and consultations. The flow of her seminar allowed our team to present daily life situations and turn them into solutions.
After Janika's seminar, our team rendered a boost in confidence and team morale along with a more enthusiastic approach and outlook. The effects of her teachings show through the positive responses from our clientele. She has enabled us to bridge the gap between guests and stylists to be more confident with their conversations, displayed by their increased ease and comfort in our space. Our guests, along with our staff, are happier and have had much better communication regarding desires and expectations, leading to increased guest satisfaction and overall retention. We cannot thank her enough! Janika, you are truly amazing at what you do!"