The Better Professional – Business & Etiquette Consulting based in Boston, USA

CREATE THE

ULTIMATE CUSTOMER EXPERIENCE

FIVE STAR SERVICE

*****

GROUP TRAINING

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TWO HOUR PROGRAM

FIVE STAR SERVICE

Do you wonder why your customers don't convert to loyal clients over time? You could have a quality service or product for the right value, and yet your customer interactions miss the mark.

This training provides your people with the right skills to create loyalty to your brand with your customers.

Time Frame: 2 Hours

Topics this program covers:

  • Brand Awareness

  • Self Presentation

  • Meet and Greet

  • Body Language

  • Telephone Etiquette

  • Email Formalities

  • Communication Between Departments

  • Customer Issue Resolutions

  • Discretionary Techniques

  • Follow-up Strategies

It takes a team to make a positive experience happen. Yours should be no exception.

The Better Professional – Business & Etiquette Consulting based in Boston, USA

EMPOWER

YOUR TEAM TO TAKE PRIDE IN THEIR SERVICE

WHAT THEY'LL LEARN

CONFIDENT POSTURE

RESPECTFUL

MEET AND GREET

PROFESSIONAL CORRESPONDENCE

EFFECTIVE DEPARTMENT INTERACTION

DISCRETION WITH PROFESSIONAL CONDUCT

PEER SUPPORT

PRIDE IN GROOMING STANDARDS

COMFORTABLY PHONE PROTOCOL

SKILLS TO AVOID AND HANDLE CUSTOMER ISSUES

ONGOING PROFESSIONAL CUSTOMER RELATIONSHIPS

SET AN EXAMPLE

AND BECOME KNOWN AS 

THE BETTER PROFESSIONAL

FOCUS ON THE PRESENT TO CREATE A BETTER FUTURE

NOW IS THE TIME

Sixty days is how long it takes to stop a habit.

Eighteen days is how long it takes to create a new one.

Two hours with my group training is what it takes to get started.

This program inspires your people to become their best selves by paying attention to the smallest professional habits.

 Most people haven't been taught.

They do want to learn.

Who doesn't want to have a stand out reputation?

or be proud of where they work?

Think about this:

Are you ready to prepare your team for all customer scenarios?