FIVE STAR SERVICE
Do you wonder why your customers don't convert to loyal clients over time? You could have a quality service or product for the right value, and yet your customer interactions miss the mark.
This training provides your people with the right skills to create loyalty to your brand with your customers.
Time Frame: 2 Hours
Topics this program covers:
Meet and Greet
Communication Between Departments
Customer Issue Resolutions
It takes a team to make a positive experience happen. Yours should be no exception.
YOUR TEAM TO TAKE PRIDE IN THEIR SERVICE
WHAT THEY'LL LEARN
MEET AND GREET
EFFECTIVE DEPARTMENT INTERACTION
DISCRETION WITH PROFESSIONAL CONDUCT
PRIDE IN GROOMING STANDARDS
COMFORTABLY PHONE PROTOCOL
SKILLS TO AVOID AND HANDLE CUSTOMER ISSUES
ONGOING PROFESSIONAL CUSTOMER RELATIONSHIPS
SET AN EXAMPLE
AND BECOME KNOWN AS
THE BETTER PROFESSIONAL
FOCUS ON THE PRESENT TO CREATE A BETTER FUTURE
NOW IS THE TIME
Sixty days is how long it takes to stop a habit.
Eighteen days is how long it takes to create a new one.
Two hours with my group training is what it takes to get started.
This program inspires your people to become their best selves by paying attention to the smallest professional habits.
Most people haven't been taught.
They do want to learn.
Who doesn't want to have a stand out reputation?
or be proud of where they work?
Think about this:
Are you ready to prepare your team for all customer scenarios?