Boutique Customer Experience Consultancy
Designing Credibility Through Elevated Customer Experience
The Better Professional LLC advises leadership teams on aligning client-facing behavior with brand promise to protect retention and elevate credibility.
Through the Experience Alignment Review and the Elevated Experience seminar, we transform inconsistent service delivery into structured, measurable experience systems.
Founded by author and strategist Janika LeMaitre, our work integrates governance insight, behavioral psychology, and executive-level accountability.
Her approach translates behavioral principles into measurable performance standards — ensuring that your brand promise is not aspirational, but operational.
Because in competitive markets like Massachusetts, experience is not a detail. It is a differentiator.
Experience is Designed. Not Accidental.
Janika LeMaitre is the founder of The Better Professional LLC and the author of
The Polished Persona — a work focused on polished presence and behavioral alignment in modern organizations and social situations.
Board Leadership Experience:
-
Women's Business Group Inc. ("WBG Connects")
-
Ready Inspire Act Inc. ("RIA")
-
Rotary Club of Weston & Wayland
Board Advisory Experience:
-
Boston Lyric Opera
-
IVIRMA North America Patient Advisory Council
Governance Experience:
-
Women's Business Group Inc. ("WBG Connects")
Industry Sectors Served So Far:
-
Nonprofit Organizations
-
Hospitality & Tourism (Four Seasons Hotel Boston & Emirates Airlines)
-
Healthcare
Five years working with clients.
Certified by:
-
The Protocol School of Washington
-
The British School of Excellence
-
Yale School of Management
-
The University of Chicago Booth School of Business
Member of:
-
Protocol Diplomacy International - Protocol Officers Association ("PDI-POA")
